FAQs

🐶 Are pets allowed in the hotel?

Yes, pets are welcome (online booking available), with an additional charge of €12 per night.
A welcome kit is provided in the room (cushion and bowls).
Pets are allowed in rooms and common areas, except for the Single and Standard rooms and the fitness room.

🛜 Does the hotel have Wi-Fi?

Yes, free Wi-Fi is available throughout the property.

❄️ Is the hotel air conditioned?

Yes, all our rooms and common areas are air conditioned to guarantee your comfort all year round.

🏋️ Does the hotel have a fitness room?

Yes, Soléo Prado provides a fitness room fully equipped with a bike, elliptical trainer, treadmill, weight rack with dumbbells, and exercise mats. It is accessible every day from 6:30 a.m. to 10 p.m., ideal for maintaining your sports routine during your stay in Marseille, whether you are on a business trip or on vacation.

🌞 What are the terrace opening hours?

The Soléo Prado terrace is open daily from 7 a.m. to 9 p.m., making it the perfect spot to enjoy your breakfast or relax in a peaceful setting throughout the day.

🚬 Is smoking or vaping allowed in the hotel?

No, it is strictly forbidden to smoke or vape inside the hotel, in rooms and in common areas (including windows).
A penalty of €150 will be charged in case of non-compliance.

💳 What payment methods are accepted?

We accept Visa, Mastercard, American Express, Maestro cards, cash and vacation vouchers.
Bank checks are not accepted.

🗝 Do the rooms have a safe?

Yes, each room is equipped with a safe.

📺 Do the rooms have a television?

Yes, all rooms are equipped with a Chromecast TV and offer multiple channels to keep you entertained during your stay.

🧼 Are the rooms cleaned during the stay?

Cleaning is carried out between 8:30 a.m. and 4:30 p.m.
If you want a change to a specific schedule, please inform reception.

🎈 Which rooms are suitable for families?

Our Family room can accommodate up to 5 people thanks to its bunk beds.
For more space or for older children, we recommend our Connecting rooms or the Executive room.

🍼 Are baby cots available?

Yes, baby cots are available for free in most of our rooms and flats (except Single and Standard rooms).
Thanks for the specify when booking so we can prepare the bed for your arrival.

♿️ Does the hotel offer rooms adapted for people with reduced mobility?

Yes, the hotel has 3 accessible rooms: 2 studios and 1 executive room. They are specially designed to guarantee comfort, accessibility and autonomy during your stay.

🍽 Does the hotel offer apartments with a kitchen?

Yes, we offer two types of accommodations with equipped kitchens : a Studio for 2 people and an Apartment for 3 people. Perfect for an independent stay in Marseille, with family or for an extended business trip.

💻 Is the hotel suitable for business trips?

Yes, Soléo Prado is ideal for business travellers in Marseille. The property offers free Wi-Fi, air conditioning and a workspace in some rooms to work comfortably. Located near Parc Chanot, it's perfect for trade shows, conferences and professional events.

🏷 Can I use a promotional code?

Yes, enjoy 10% off with the code SOLEO when you book directly on our website.

‍

🔜 What time is check-in?

The rooms are available from 4 p.m.
In case of early arrival, our lobby remains accessible, with free hot drinks and refreshments.
A complimentary luggage storage service is also provided for free.

🔙 What time is check-out?

The rooms must be vacated by 11 a.m.
You can leave your luggage for free in order to fully enjoy your last day in Marseille.

⏰ Are early arrivals or late departures possible?

Yes, subject to availability.
A supplement of €50 may apply for late departures. Please contact the reception for more information.

🛎 Is the front desk open 24/7?

Yes, the reception is open 24 hours a day, 7 days a week.

‍

📍 What is the address of the hotel?

Soléo Prado Hotel
9-11 Boulevard de Louvain
13008 Marseille

🚌 Is the hotel served by public transport?

Yes.
Metro: line M2, stop Périer, 5-minute walk from the hotel in Marseille.
Bus: stop Prado-Louvain, a 1-minute walk away.
From Marseille Saint-Charles station, approximately 15 minutes by metro (M2).

Learn more.

🅿️ Does the hotel have parking?

Yes, private underground parking is available at the rate of €15 per day (maximum height: 1.90 m).
Spaces are limited, so we recommend booking in advance at reception.

🏟 How far away are the main places of interest?

• Stade Vélodrome: around a 5-minute walk
• Parc Chanot: around a 5-minute walk
• Saint-Joseph Hospital: very close by

‍

🥐 What are the breakfast hours?

Breakfast is served buffet-style:

• Monday to Friday: from 6:30 a.m. to 10 a.m.
• Weekends: from 7 a.m. to 10:30 a.m.

🧃 Is it possible to take breakfast to go?

Yes, a takeaway breakfast including coffee and pastries is available for €6.
Order must be placed the day before, by 6 p.m. to ensure timely preparation.

‍